** Information for International Customers **

Import Taxes & Duties

Latest Updates July 2026: 

Changes to Import Duties for US & EU Orders

We want to keep you informed about recent changes to international import duties that affect orders shipped to the United States and European Union.

United States: From 24 July 2026, the flat-rate 10% postal duty that previously applied to parcels sent via Royal Mail and other postal carriers has been removed by the US government. All parcels entering the United States are now subject to the full duty stack based on product classification and country of origin.

For our products, this means a combined rate of 24.9% — made up of the standard US tariff rate of 14.9% plus a 10% country-specific tariff. These duties are collected at checkout so you won't face any unexpected charges on delivery.

European Union:  From 1 July 2026, all parcels entering the European Union are shipped on a Delivered Duty Paid (DDP) basis. As part of the EU's removal of the €150 customs duty exemption, a flat-rate customs duty of €3 per product category now applies to all imports from outside the EU, regardless of order value. This is collected at checkout alongside your local VAT.

We know these changes add to the cost of ordering from us, and we're sorry that this is out of our hands — these charges are set by governments and are entirely outside our control. The good news is that everything is collected upfront at checkout, so there are no surprises at your door. And despite these changes, our prices remain highly competitive compared to local alternatives.

Thank you for your continued support — it means the world to us!

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*** LATEST UPDATE - December 1st 2025 ***

With the recent U.S. tariff changes and the removal of the de minimis exemption, we’ve become unintentional experts in import tax law—mostly because nothing seemed to make sense.

Last month, we were excited to announce our partnership with Teleship. Today, however, the landscape has shifted yet again. The math just wouldn’t math, and it was driving us mad. So, we kept digging.

We were seeing nearly a 30% price difference between Royal Mail and Teleship/couriers, and everyone was bending over backwards trying to square that circle. But it still didn’t add up… until we uncovered what was really happening.

The tax is two-fold. Here’s what we found:

Firstly, there’s the 10% tariff applied under the Trump administration’s rules for UK imports.

On top of that, there’s a 27.6% MFN tariff (Most Favored Nation), a WTO “equalizing” tax that feels like it was invented on a Tuesday afternoon…

And the wild part?

👉 Royal Mail simply doesn’t charge the 27.6% MFN tariff.

We know — it’s baffling. But we’ve verified it multiple times.

So, a nearly 30% savings on government-imposed taxes feels like a pretty compelling reason to favor Royal Mail for our US shipping moving forward. Please factor in that the transit time might be a little longer. 

We’ll still offer express shipping options (48/72 hours) for those who prefer speed over savings — just please be aware that the total cost for express shipping will be significantly higher due to these tariffs.

We are currently exploring the option of shipping with UPS using the Duties Paid upfront (DDP) method so we can extend our discounts to you. For some reason, when we pay the duties in advance, UPS waives their usual $20 admin fee — so this could be a valuable improvement for everyone.

We’ve just begun looking into this and expect another treasure hunt ahead, but we’ll keep you updated as we make progress!

***UPDATE - November 1st 2025 ***

Since the recent tariff changes and the removal of the de minimis exemption in the United States, we’ve been working tirelessly to bring transparency and clarity to the tax charges now due on all your purchases from abroad.

When the new rules came into effect in late August, couriers began issuing opaque, highly inflated and unexpected after-the-fact bills — even we struggled to get clear answers.

After much searching, we’ve partnered with Teleship to simplify everything.

With Teleship:

* All taxes and fees are clearly displayed at checkout (including those paid directly to your government).

* We handle the collection and payment for you.

* Your parcel arrives without any surprise costs.

Plus, it’s fully tracked, faster..transit takes about 7 days on average, and has lower fees than Royal Mail!

We’re also in ongoing talks with another partner to offer a fully duty-paid, worldwide 72-hour delivery service — and we’ll keep you updated as that develops.

Thank you again for your patience, trust, and support as we continue improving your experience every step of the way.